Shipping, Returns and Cancellation
~For shipping within India (domestic), products will reach the destination between 4 to 6 days
~There are no returns on digital products
~ A physical product can be returned if there is any manufacturing or shipping-related damage, provided the product is unused and in its original packaging.
~Returns must be requested within 48 hours of delivery of the product to the customer.
~Golden Butterfly will replace the said product or provide store credit of an equivalent amount that can be redeemed on the website.
Please write to [email protected] with pictures of the damage within this time-frame to request the replacement of the product, or store credit (if said product is out of stock).
~An order is deemed to be confirmed when a confirmation email is sent to your registered email address.
~You may request a change in or cancel your order if it is not yet dispatched. To do this, please write to [email protected] with your order number and your request in the subject line.
~You will need to do so as soon as possible as orders are sometimes shipped immediately. Orders once shipped cannot be cancelled.
~ There is no refund on damaged products. Instead we replace the product, or provide store credit of equivalent amount
~If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
~If you receive a payment failure notification, please place the order afresh. Please write to [email protected] for any issues with order placement or bank refund.